Refund policy

Return & Exchange Policy – Aurevia

We strive to provide the best quality products. However, if you are not satisfied, we offer easy returns and exchanges under the following conditions:

1. Return/Exchange Window
You can request a return or exchange within 3 days of delivery.

2. Eligible Cases

• Damaged product
• Wrong item received
• Size issue (exchange only)
  

3. Non-Returnable Items

• Used or worn products
• Products without original packaging
• Items damaged by customer
  

4. Return Process

• Contact us via email/WhatsApp within 3 days
• Share order ID + product images
• Our team will guide you with next steps
  

5. Refund Policy

• Refunds are processed within 5–7 business days after approval
• Amount will be refunded to original payment method or bank account (for COD)
  

6. Exchange Policy

• Exchange is subject to stock availability
• If unavailable, refund will be issued
  

7. Important Note
As we source products from third-party suppliers, slight variations in color/design may occur.

For any queries, contact us at:
📧 support@aureviafashion.in